FAQs

Here are some of the questions we get asked frequently, More questions? Get in touch!

Returns Policy

At Photobee, we handle your precious memories with the utmost care. Because film developing is a customized, chemical service and photographic items are highly sensitive to light and heat, we have established the following guidelines for refunds, returns, and cancellations.

1. Film Processing & Scanning Services

  • Blank Rolls (Unexposed/Damaged Film): If you submit a roll of film that turns out completely blank, clear, or black due to camera malfunction, severe exposure errors, or blank film, we cannot refund the development fee. The chemistry, time, and labour were still utilized to process the roll. However, if you pre-paid for scans or prints, we will issue a refund or store credit for the scanning/printing portion of that roll.
  • The Nature of Film: We are not responsible for the outcome of film that is expired, improperly stored, heat-damaged, or shot on faulty camera equipment. Refunds will not be issued based on aesthetic dissatisfaction or camera-related issues.
  • Lab Errors: In the extremely rare event that your film is damaged or lost due to a direct mistake or equipment failure in our lab, we will issue a full refund for the processing service and provide a replacement roll of equivalent unexposed film.

2. Digital Scan Delivery

  • Once digital scans (JPEG or TIFF) have been delivered to you via email, download link, or cloud drive, the service is considered completely fulfilled.
  • No refunds will be issued for digital download links after they have been sent, unless there is a technical error on our end that we cannot remedy.

3. Physical Retail Goods (Film Stocks, Cameras, Accessories)

  • Unopened Items: Brand new, unexposed film stock, reusable cameras, and accessories can be returned within 7 Days of purchase for a full refund or exchange. Items must be in their original, unopened packaging.
  • Exposed/Opened Film: For quality control and safety reasons, we cannot accept returns on opened or exposed film stock, as we cannot verify how it was stored or if it was exposed to light/heat.


4. Shipping Costs

  • You are responsible for the shipping costs of sending your film to our lab. We highly recommend using a tracked shipping service; we are not responsible for film that is lost or damaged in transit to us.
  • Return shipping fees for physical negatives are non-refundable unless a lab error has occurred.

5. Abandoned Orders

  • Physical negatives, prints, and cameras left at our lab for more than 90 days after completion will be considered abandoned. We reserve the right to safely dispose of or recycle abandoned materials, and no refunds will be issued for these orders.

How to Request a Refund or Report an Issue

If you believe an error was made on your order, please reach out to us within 7 days of receiving your scans or physical negatives:

  • Email : Info@photobee.com.au 
  • Phone 0395009222


Please include your Order Number and any relevant details or screenshots of the issue.


  • What are your business hours?

    We are open 


    9-5 Weekdays

    9-4 Saturday

    10-2 Sunday


    Online and Film Drop box open 24/7 

  • Do I need to make an appointment for Passport Photos?

    There is no need to make an appointment for Passport Photos however we ask you arrive at least 30 minutes before we close 

  • Do you have a film drop box

    Yes we do directly outside our store- 


    161 Glenferrie Road 

    Malvern 3144 


    You can order via the QR on the box or pre order via this website

  • Do you do International Passport Photos ie UK Photo code

    Yes, Photobee we use professional ring lighting for even light as well the lateset Biometric Software to ensure complience.


    All photos come with certificate of complience with ICAO standards. Our software database has over 280 ID formats for more than 87 countries also including digital formats

  • What is your Returns Policy?


    At Photobee, we handle your precious memories with the utmost care. Because film developing is a customized, chemical service and photographic items are highly sensitive to light and heat, we have established the following guidelines for refunds, returns, and cancellations.


    1. Film Processing & Scanning Services

    Blank Rolls (Unexposed/Damaged Film): If you submit a roll of film that turns out completely blank, clear, or black due to camera malfunction, severe exposure errors, or blank film, we cannot refund the development fee. The chemistry, time, and labour were still utilized to process the roll. However, if you pre-paid for scans or prints, we will issue a refund or store credit for the scanning/printing portion of that roll.

    The Nature of Film: We are not responsible for the outcome of film that is expired, improperly stored, heat-damaged, or shot on faulty camera equipment. Refunds will not be issued based on aesthetic dissatisfaction or camera-related issues.

    Lab Errors: In the extremely rare event that your film is damaged or lost due to a direct mistake or equipment failure in our lab, we will issue a full refund for the processing service and provide a replacement roll of equivalent unexposed film.

    2. Digital Scan Delivery

    Once digital scans (JPEG or TIFF) have been delivered to you via email, download link, or cloud drive, the service is considered completely fulfilled.

    No refunds will be issued for digital download links after they have been sent, unless there is a technical error on our end that we cannot remedy.

    3. Physical Retail Goods (Film Stocks, Cameras, Accessories)

    Unopened Items: Brand new, unexposed film stock, reusable cameras, and accessories can be returned within 7 Days of purchase for a full refund or exchange. Items must be in their original, unopened packaging.

    Exposed/Opened Film: For quality control and safety reasons, we cannot accept returns on opened or exposed film stock, as we cannot verify how it was stored or if it was exposed to light/heat.



    4. Shipping Costs

    You are responsible for the shipping costs of sending your film to our lab. We highly recommend using a tracked shipping service; we are not responsible for film that is lost or damaged in transit to us.

    Return shipping fees for physical negatives are non-refundable unless a lab error has occurred.

    5. Abandoned Orders

    Physical negatives, prints, and cameras left at our lab for more than 90 days after completion will be considered abandoned. We reserve the right to safely dispose of or recycle abandoned materials, and no refunds will be issued for these orders.

    How to Request a Refund or Report an Issue

    If you believe an error was made on your order, please reach out to us within  7 days of receiving your scans or physical negatives:


    Email : Info@photobee.com.au  

    Phone 0395009222



    Please include your Order Number and any relevant details or screenshots of the issue.